1. Conditions for Returns
To be eligible for a return, items must be:
- Complete
- Unused
- In perfect condition
- In the original packaging
2. No Exchanges
We do not offer exchanges. If you would like a different colour or size, please return the original item for a refund and place a new order for the desired item.
3. Return Time Frame
Items must be returned within 21 days of the purchase date. Returns received after this period will not be accepted.
4. Return Process
Please follow these steps to return an item:
- Contact Us: Use the contact form on our Site to inform us of your return. This helps us to expect your return and process it efficiently.
- Secure Packaging: Ensure the item is securely packaged to avoid damage during transit.
- Return Method: We advise using a secure and trackable method to return the item to us.
5. Return Postage Fees
Return postage fees are the responsibility of the customer. We recommend retaining proof of postage until your return has been processed.
6. Defective Products
In the unlikely event you receive a defective product, please contact us immediately via the contact form on our Site. Provide details and, if possible, photos of the defect. We will work with you to rectify the issue promptly.
7. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment. Please allow up to 30 days for the transactions and refund to be issued.
8. Contact Us
If you have any questions or concerns about our Returns Policy, please contact us via the contact form on our Site. We are here to assist you and ensure a smooth return process.
Thank you for shopping with Koi & Finch! We appreciate your business and strive to provide you with the best possible service.