1. Dispatch Times

  • UK Delivery: Orders are typically dispatched within 2-4 business days.
  • Rest of the World: Orders are typically dispatched within 2-4 business days.

Please note that business days are Monday through Friday, excluding public holidays.

2. Delivery Times

Delivery times may vary depending on the destination. While we aim to dispatch your order within the specified time frames, actual delivery times may vary due to factors beyond our control.

Orders are sent via 2nd class. Express delivery is also available at an additional cost.

Below are typical timelines per the Royal Mail* website:

  • UK: 2-3 working days
  • Europe: 4-8 working days
  • Rest of world: 7-10 working days

*We may use any other suitable carrier for our deliveries

3. Shipping Costs

UK orders over £60 are free of charge, £2.99 is charged for any order less.
Deliveries to Europe and USA are charged depending on country based on Royal Mail (or another suitable carrier) prices. Please contact us for more details if you would like a quote, or if your shipping country is not listed.

4. Customs and Duties

For international orders, please be aware that customs and import duties may be applied by the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.

5. Tracking Your Order (for International only)

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

6. Delivery Delays

While we make every effort to dispatch your order within the specified time frames, we are not responsible for any delays that occur once the package is in transit. Delivery times may be affected by factors such as customs processing, weather conditions, and postal service delays.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to collect the package, we will contact you to arrange reshipment. An admin fee of £20 is charged for each returned package.

8. Contact Us

If you have any questions or concerns about your delivery, please contact us via the contact form on our Site. We are here to assist you and ensure a smooth delivery process.

Thank you for shopping with Koi & Finch! We appreciate your business and strive to provide you with the best possible service.