Effective Date: April 2024

Welcome to Koi & Finch! By accessing or using our website, www.koiandfinch.co.uk (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms of Service”). Please read these Terms of Service carefully before using our Site.

1. Acceptance of Terms

By using the Site, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Site.

2. Use of the Site

You agree to use the Site only for lawful purposes. You must not use the Site in any way that breaches any applicable local, national, or international law or regulation.

3. Account Creation

To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Product and Service Descriptions

We strive to ensure that the information on the Site is accurate and up-to-date. However, we do not warrant that product descriptions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Orders and Payments

By placing an order on the Site, you agree to provide current, complete, and accurate purchase and account information. All payments must be made through our secure payment processing system. We reserve the right to refuse or cancel any order for any reason, including errors or omissions in the information provided.

6. Shipping and Delivery

Shipping and delivery terms will be provided at the time of purchase. We are not responsible for any delays in delivery that are beyond our control.

7. Returns and Refunds

Our return and refund policy is detailed on the Site. Please review the policy before making a purchase.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Koi & Finch or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Koi & Finch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Site or any products or services purchased through the Site.

10. Indemnification

You agree to indemnify, defend, and hold harmless Koi & Finch, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Site.

11. Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of [Your Country/State].

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us via the contact form on our Site.

By using our Site, you agree to these Terms of Service. Thank you for visiting Koi & Finch!