Effective Date: April 2024

Welcome to Koi & Finch! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.koiandfinch.co.uk (the “Site”).

1. Information We Collect

We collect the following types of personal information when you interact with our Site:

• Names
• Email Addresses
• Payment Information

2. How We Use Your Information

The information we collect is used primarily to provide you with services and products you purchase directly from our website. Specifically, we use your information to:

• Process and fulfill your orders
• Communicate with you about your orders, inquiries, or concerns
• Improve your customer experience on our Site

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services.

4. Data Sharing

We respect your privacy and will not share your personal information with third parties.

5. User Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of all the personal data we hold about you.
• Deletion: You can request that we delete any personal data we hold about you.

To exercise these rights, please contact us via the contact form on our Site.

6. Data Security

We implement a variety of security measures to protect your personal information. These measures include secure servers and encryption of payment information.

7. Information from Minors

We do not knowingly collect information from minors under the age of 18 unless they have purchased directly themselves. If we learn that we have collected personal information from a minor without verification of parental consent, we will delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the contact form on our Site.

By using our Site, you consent to the terms of this Privacy Policy. Thank you for choosing Koi & Finch!